Cashier - West Marine (Santa Cruz, CA) in Santa Cruz, California For Sale

General Statement of Job Under general supervision, this position is responsible for processing cash/credit transactions for the store. They will greet customers; conduct transactions, answer questions and suggestive sell customer service items. They will graciously handle customer returns and concerns. They will answer the phone in a timely manner. They will perform related duties as assigned. This position reports to the Store/General Manager. Specific Duties and Responsibilities Essential Job Functions Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working. Answer customer questions and make product recommendations when appropriate. Listen to the customer to determine the needs and wants of the customer. Treat customers and associates better than they expect. Achieve excellent customer service. Correctly handle all register transactions. Suggest usage of West Marine promotional programs and services with each applicable sale. Actively participate in all programs and procedures that can drive sales. Answer the telephone within three rings. Work with the store/general manager to resolve customer complaints and concerns in a timely manner. Work with associates to achieve Store's sales plan. Ensure the store is neat, clean and organized throughout each business day. Work with fellow associates to maintain that Asset Protection standards are met all the time. Acknowledge by signature that weekly "Store Bulletin" has been read. (Store information flyer.) Additional Job Functions Participate in store opening and store closing duties. Have the ability to wear and communicate through a headset. Work with associates to achieve a high "Matinee Review" score through excellent customer service, product knowledge and follow through. Performs related duties as required. Minimum Training and Experience Good communication skills a must. Math skills, computer skills and 10-key helpful. Must be able to work a standard workday as set by West Marine. Must be able to lift 40 pounds to shoulder height unassisted. Must have a flexible schedule and be able to work evenings, weekends and holidays. Expectations of Employment Associate Relations Communication Job Knowledge Decision Making Initiative Planning/Organization Action Orientation Dependability Teamwork Ethics Safety DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
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