Retail Sales Consultant - Full-time - Santa Cruz, CA - REQ - Comcast (Santa Cruz) in Santa Cruz, California For Sale
Division/Entity West Job Overview Responsible for engaging customers in a retail location and driving sales of Comcast''s services including HDTV, high speed internet, home security, wireless cards, and digital telephone services. Educate, excite, and assist consumers by helping them understand the benefit of these services and selling the best possible solution to meet their needs. Communicate these advantages to consumers and place an order on their behalf at a designated location inside the retail store. Core Responsibilities Consult with customers in retails store, define needs, acquire new business and up-sell current customers. Assist current customers with billing concerns, payments inquires and/or with their equipment rentals. Maintain a positive demeanor and provide outstanding customer service. Tasks - Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. - Sell with passion and engage new and existing customers in a high quality experience which enables them to make informed purchase decisions. - Maintain high energy and detailed sales product knowledge including competitive information. - Provide superior customer service with all customer interactions. - Meet or exceed sales quotas in accountability based culture. - Proactively retain existing customers from canceling service by using retention techniques. - Evaluate customer''s potential product needs and make appropriate recommendations. - Process payments and equipment transactions in order to maximize the customer experience. - Work in a fast, high volume environment and maintain a positive I can do attitude. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Required Skills: - High School or Equivalent - Generally requires 0-2 years related experience Additional Requirements Preferred Requirements: BA/BS degree Two or more years of sales exp. working specifically with a commission, meeting and exceeding quotas. Experience working in a high-tech and/or telecomm industry (electronics/wireless). Bilingual capability (Spanish, Chinese or Vietnamese) is essential. Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
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